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Shipping FAQ:

What are your shipping policies?

All orders are subject to a one to four day processing period. Delivery expectations begin on date of shipment, not the order date. JAREE SMITHE uses the best available carriers in the business, in accordance to our clients’ needs.

How can I expedite my shipping orders?

Avoid delivery delays by including your full address, including company name if applicable, suite number, apartment number, floor number, building number, etc., and a valid phone number. We do use a third-party address verification system, so please enter your address information exactly as it appears on your credit card billing statement. Incorrect information may cause a delay in the processing or shipment of your order.

Are shipping fees refundable?

Original shipping fees are non-refundable. Shipping fees cover the services provided by the carrier and will not be refunded.

Can I order by phone?

We can assist via phone in exceptional cases but we strongly recommend that you order products over the Internet in our E-Store. Our processes are configured so you can place your order quickly and easily.

I have a voucher. Where do I redeem it?

To redeem a voucher, enter the voucher code into the designated box in the shopping cart. Only one voucher code can be used per order. The value of the shopping cart (not including shipping costs) must be greater than the value of the voucher and comply to the conditions stipulated by JAREE SMITHE. Vouchers cannot be paid out in cash.

My voucher is not working. What might be the problem?

If a voucher is not working, this may be due to the following reasons:

  • The voucher is no longer valid.

  • The voucher is only valid for a certain product, which has not been selected.

  • Incorrect entry of the voucher code (typing error)

In such cases, we ask that you give us your voucher code, name and e-mail address so we can send you a new voucher.