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CANCELLATION & RETURN POLICY

Can I cancel my order?

Your orders are being processed once they are submitted via check out. Orders cannot be cancelled once they have been processed and dispatched. Customers can only make a return when following conditions are met:

  • You received a damaged item from the courier

  • You have proof of purchase (order number, delivery note, bank statement).

  • The goods must be in an 'as new' condition and returned in the ORIGINAL, undamaged packaging along with the accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it.

  • The product must not have been used or installed or had any data inputted.

  • All sealed items must not be opened.

We will conduct an evaluation within five (5) business days of receiving your returned items, and you will receive an email once the returned item is received at the JAREE SMITHE.

If your return is valid, we will process your refund or replacement, based on what you have indicated in the return form. We will also reimburse the courier charges to you together with your refund/store credit,

If your return does not fulfill the conditions above, it will be subject to a restocking fee of 7% of the total order value or S$50, whichever is higher.

Warranty Policy

The warranty of the product is usually attached to the package.

The warranty of our products (when applicable) are covered by our contractors and suppliers. Henceforth, any warranty related matters shall be referred to the contractors and suppliers. JAREE SMITHE will attempt to assist but in no condition accepting liability with regards to customers’ satisfaction and desire.